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COVID19 – How Allstate is Helping Our Customers

You’re in Good Hands.

At Allstate, our goal is to foster safe communities by providing prevention and protection services to Canadians in the face of personal uncertainty.
We continue to do so in light of the continued spread of Covid-19 in Canada and around the world. The health and safety of our employees and our customers is our top priority and we will continue to take proactive precautionary measures as the situation continues to evolve.

Helping you stay protected.

We continue to adhere to all policies and regulations provided from federal health authorities including the Public Health Agency of Canada as it relates to COVID-19.

Serving you responsibly.

The health and safety of our employees and our customers is our main priority. There are a variety of ways to connect with us directly including:

  • Telephone: Please refer to the Find An Allstate Agency page on our website to find your local agency’s contact information.
  • Sales and Loyalty Customer Contact Centre: Our Contact Centre agents can also assist you with your insurance needs by dialing 1-800-255-7828.
  • Online: You can manage your insurance online using myAllstate. Services include making a payment, requesting a change to your policy and reporting a claim.
  • Mobile App: Download the Allstate app, available on the App Store or Google Play. You need to be registered on myAllstate in order to use the app.

Sales and Loyalty Customer Contact Centre

We are committed to being here for you: our contact centre agents can assist with most of the services offered in our agencies. They can be reached at 1-800-255-7828.

Claims

Our claims team is ready to support you through these challenging times. They can be reached at the following contact numbers:

Alberta: 403 974 8700

Ontario: 905 477 5550

Quebec: 514 3515335

Atlantic: 506 859 7820

While you may experience slower than usual response times due to a high volume of calls, rest assured that we are committed to providing you with the best service we can as we help all our customers navigate this unusual time.

Keeping you informed.

We are committed to keeping our lines of communication open to inform you of the latest developments. For more information about how Allstate is responding to COVID-19 and how it affects you, visit us online.

We’re here to help.

As a valued Allstate customer, we appreciate the trust you place in us and we are here to continue to support you during this time of uncertainty.